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Privacy Policy

Privacy Policy for Like New Only

Effective Date: 30 June 2025

Welcome to Like New Only! At Like New Only, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our marketplace platform for pre-loved South Asian fashion.

1. Information We Collect

To provide you with our services, we collect the following types of information:

1.1 Personal Identification Information:

  • User Account Information: When you create an account, we collect your name, email address, and password.

  • Verification Information: To verify your identity, we may ask for additional information such as a government-issued ID or other relevant documents.

1.2 Contact and Shipping Information:

  • Shipping Address: We collect your address to process and deliver purchases.

  • Contact Details: This includes your phone number for shipping updates and other relevant communication.

1.3 Payment Information:

  • Payment Methods: We collect payment details to process transactions, including credit card information or other payment methods.

  • Banking Information: For sellers, we collect banking details to deposit sales funds into your account.

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Provision:

  • To verify your identity and create your account.
  • To process and fulfill your orders, including shipping and handling.
  • To manage payments and deposits for purchases and sales.

2.2 Communication:

  • To provide you with updates about your orders, including shipping and delivery status.
  • To send you important notices about our services and your account.

2.3 Improvement and Support:

  • To improve our platform and services based on user feedback and usage data.
  • To respond to your inquiries and provide customer support.

3. How We Protect Your Information

We are committed to safeguarding your personal information through:

3.1 Security Measures:

  • We use industry-standard encryption and security protocols to protect your data during transmission and storage.
  • Access to personal information is restricted to authorized personnel only.

3.2 Data Retention:

  • We retain your information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

4. Disclosure of Your Information

We may share your personal information under the following circumstances:

4.1 Service Providers:

  • We may share your information with trusted third-party service providers who assist us in operating our platform, such as payment processors and shipping partners. These providers are contractually obligated to protect your information and use it only for the purposes for which we share it.

4.2 Legal Compliance:

  • We may disclose your information if required by law or in response to a legal request, such as a subpoena or court order.

4.3 Business Transfers:

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such changes and how your information will be handled.

5. Your Rights and Choices

5.1 Access and Correction:

  • You have the right to access and correct your personal information. If you need to update or correct your information, please contact us at [email protected].

5.2 Opt-Out:

  • You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send or by contacting us directly.

5.3 Data Deletion:

  • You can request the deletion of your personal information. We will process your request unless we are required to retain certain information for legal or business purposes.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience and analyze usage patterns. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our platform.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Thank you for using Like New Only. Your privacy and trust are important to us, and we are committed to protecting your personal information.

By using Like New Only, you agree to the terms outlined in this Privacy Policy.